DIAL provides a free, confidential, information and advice service on all issues affecting disabled people’s lives, to enable them to improve their quality of life and live as independently as possible.
DIAL deals with problems relating to all disabilities and disability issues by disabled staff and volunteers. Our aim is to improve and empower the quality of life for disabled people and to inform them of the help and services that are available. We aim to build volunteers self-confidence and skills and to help disabled people that suffer social exclusion, deprivation and isolation in South Essex by help with information, advice and welfare benefit applications, income maximisation calculations, appeals and advocacy as well as general information relating to personal budgets, mobility, equipment, etc. We operate a signposting and referral service allowing clients to receive the best possible help.

DIAL is open to the public from 10am to 3pm Mondays, Tuesdays, Wednesdays and Friday. We do not see or accept calls from the public on Thursdays. We are based in Grays but cover the South of Essex. People can contact us for help on many subjects but we do make appointments for completion of application forms for benefits, care and blue badges.


Q I have been refused benefit - can I challenge this decision?

In most cases yes you can. If you have been refused a benefit then you can ask for a Mandatory Reconsideration where your application will be looked at again by a different decision maker. If this is refused then you can go on to appeal the decision which has a more favourable outcome but the process can take around a year.

Q Can I renew my blue badge while there are disruption to services from the Coronavirus?

Yes you can but only by completing an online application. As most employees are still working from home they are unable to send out or deal with paper applications.